Honduras moves forward in customs modernization with change management workshops led by IDOM
The Honduran Customs Administration is moving forward with its modernization process by conducting change management workshops for its leadership team and the logistics community. This is a key initiative to ensure the adoption of new, more agile, standardized, and sustainable processes at all of the country’s borders.
The sessions, led by Lluís Miró, Cristián Valdés, and Gabriela Torres, were conducted as part of the design phase of the future operational model (TO-BE).
The activity served as a strategic component of the change management phase, with the goal of ensuring that Customs’ management and technical teams, as well as external users, understand and adopt the new processes resulting from institutional reengineering.
As Cristián Valdés noted, this phase is key to ensuring the sustainability of the changes introduced—such as improving the efficiency of customs operations through optimized and automated cargo-handling processes—and to strengthening the institution’s internal capabilities in the long term. Customs, for its part, emphasized that the project will further strengthen staff capabilities, which will result in improved institutional performance, with standardized cargo processes for all maritime, land, and air borders.
Among the specific objectives of the workshops are ensuring a comprehensive understanding of the new end-to-end customs processes, improving the skills of staff and external users, and promoting the sustainability of the change through knowledge transfer.
During the sessions, key topics were addressed, such as the presentation of the Customs Administration Modernization Plan, the definition of the project’s expected outcomes, the review of an international success story—the modernization of Uruguay’s Customs—and the presentation of real-world experiences from the consultancy work carried out to date.
A Commitment to the Region’s Future
Luís emphasized that the project is at a decisive stage: “We are not just improving what already exists; we are creating a new standard of efficiency.” This involves advancements such as more streamlined, secure, and digitized procedures, the implementation of Standardized Operating Procedures (SOPs), and a strengthening of institutional transparency.
The process is part of the Institutional Strengthening Program, funded by the Inter-American Development Bank (IDB), whose purpose is to modernize public management and position Honduras among the most efficient customs administrations in Central America.
