0 %

Sorry, there are currently no results available



Recent Publications



Our experience in Organizational Transformations and Operational Model Analysis has allowed us to specialize in solving business challenges through a strategic and systematic approach based on academic and business trends and best practices. Our goal is to optimize the efficiency and effectiveness of our clients by aligning strategy, structure, processes, work, and personnel.

We develop innovative solutions that drive operational and organizational performance, ensuring agile adaptation to market changes and business demands.

Gary Omar-diseño organizacional y operaciones
Gary Omar Zegarra

Institutional strategic plan of the Ministry of Public Works & Communications

IDOM has been working closely with the Ministry of Public Works and Communications on the design of an institutional strategy plan, covering the...

Costa Rica, El Salvador, Guatemala, Nicaragua, Panama
Defining the new operating model for Telefónica Centroamérica

IDOM has provided technical assistance to Telefónica Central America for the definition and implementation of a new operating model with an end-to-end (E2E)...

+ See more projects

IDOM’s technical expertise and experience has allowed us to assist our clients with challenges related to operating model processes, process simplification and mapping, and organizational design.

  • Operating Model Analysis: We customize each service to meet the specific needs of our clients. Using a detailed diagnostic approach, we assess, configure, and optimize key business processes to ensure efficiency and cost reduction.
  • Process mapping and simplification: We optimize the administrative processes of businesses and government agencies with a focus on the end user. We propose and implement process improvements from an operational, technological and regulatory perspective. Our commitment is to make processes more efficient and less costly, thereby improving productivity and customer satisfaction.
  • Organizational Design: We conduct an analysis of the organization to understand how its resources can work effectively and efficiently to fulfill its purpose and business strategy. In this way, we ensure a high quality experience for both customers and employees. Our experience includes
    Customized organizational diagnostics and implementations

    • Customized organizational diagnostics and implementations
    • Agile structures
    • Strategic Business Design

Our success in implementing Organizational Design processes, Operating Models and Process Streamlining is due to our team’s extensive experience and flexible methodology. Through a meticulous approach, we keep our team abreast of the latest global trends in organizational design and operations. From planning to implementation, we engage our clients’ technical teams and industry experts to ensure effective results.